Putting the right answers in front of your end users

Help Systems
Write Technology advocates online documentation and help systems. Whether you want a manual put online or want to create interactive help systems, Write Technology will work with you to develop documentation that best meets the needs of your end users.

Write Technology will create an interactive, understandable system that will enhance your end user productivity. We use Madcap Flare as our primary development tool. Flare is a relatively new product that creates Help code based on XML and is developed by the same team that originated RoboHelp.

Benefits of help systems:

• Complex information organized in an easy-to-understand format
• Intuitive topic flows within the help system
• Graphics to enhance the "help experience"
• Windows-based or Web-based systems, to your needs
• Easily create different styles of Help and user guides from a single content source

User Manuals
Write Technology is available to develop any type of user manual for your situation. We have experience in software, programming, manufacturing, consumer products and more. For any type of user manual, Write Technology seeks to maximize the potential of every document created. We will work closely with you to analyze your needs and create the best possible manual for your target audience.

User manuals can be created in many formats, including 

• Traditional paper based 
• PDF (Adobe Acrobat) 
• Online (intranet or internet) 
• Wiki

During the development process, Write Technology will meet with you to conduct a needs analysis. Write Technology will also meet as often as necessary with Subject Matter Experts in order to provide a well-written, technically accurate manual.

Write Technology also advocates turning your user manual into a wiki, accessible to your employees or customer service reps. We can help you set up and moderate a wiki manual to aid in future updates to both the product and the documentation.